Shipping, Returns & Warranty
Canopy Climate Systems builds every system to order and stands behind the quality of its workmanship. The policies below explain production timelines, shipping, returns, damage claims, and Lifetime Limited Warranty coverage.
Last updated: September 14, 2026
PRODUCTION & SHIPPING
Each Canopy system is built to order. The current estimated production time for the Verdant 18 is 3–6 weeks from the date the order is placed. Production estimates for Custom Canopy projects will be stated in the applicable quote or order agreement. These estimates do not include carrier transit time. If a material delay affects your order, we will contact you using the email address provided at checkout or during the custom-order process.
Every system is inspected and tested before shipment. Free standard shipping is included for Verdant 18 deliveries within the 48 contiguous United States and Washington, D.C. Shipping methods, costs, and eligible destinations for Custom Canopy projects will be identified in the applicable quote or order agreement. Tracking information will be provided when the order ships.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
ORDER CHANGES & CANCELLATIONS
Verdant 18 orders may be changed or canceled within 48 hours of purchase for a full refund. After that period, the order may have entered production. Later cancellation requests will be reviewed individually and may be reduced by documented, nonrecoverable material or labor costs already committed to the order. Requested changes may also affect the price or estimated completion date.
Custom Canopy orders may be changed or canceled before design or fabrication begins. Any design fees, deposits, materials, or fabrication costs identified in the customer’s quote become nonrefundable once the applicable work has begun.
RETURNS
Standard Verdant 18 systems may be returned within 30 days of delivery if they are unused, uninstalled, unaltered, and returned in their original condition and packaging. Contact Canopy Climate Systems before shipping any return so that return instructions can be provided. All returns are subject to inspection before a refund is issued.
Approved refunds will be issued to the original payment method. Additional processing time may be required by the customer’s financial institution.
Customers are responsible for insured return shipping on discretionary returns. Although standard shipping is included in the product’s purchase price, the actual original outbound shipping cost will be deducted from the refund.
Installed, used, altered, or customer-damaged systems are not eligible for discretionary return. Custom Canopies and specially modified products are final sale once fabrication begins. Products that arrive damaged or develop a covered defect will be handled under the Shipping Damage or Lifetime Limited Warranty sections below.
SHIPPING DAMAGE
Inspect the package and system as soon as possible after delivery. If the product or packaging appears damaged, contact Canopy Climate Systems within seven days and provide the order number, a description of the damage, and clear photographs of the product, packaging, shipping label, and affected area. Please retain all original packaging until the claim is resolved.
If damage affects the enclosure, wiring, power connection, or any electrical component, do not connect the system to power. Canopy Climate Systems will work directly with the carrier and will arrange replacement parts, repair, or product replacement at no cost to the customer, depending on the nature and extent of the damage.
Reports submitted after seven days will still be reviewed, but delayed reporting may limit our ability to document the damage as carrier-related or recover costs from the carrier.
LIFETIME LIMITED WARRANTY
Canopy Climate Systems warrants each new Canopy system it manufactures and sells, including the Verdant 18 and Custom Canopies, together with its Canopy-supplied integrated components, against defects in materials and workmanship under normal, intended indoor use for as long as the original retail purchaser owns the system. Coverage begins on the original delivery date, is nontransferable, and requires valid proof of purchase.
If Canopy Climate Systems confirms a covered defect, we will, at our discretion, repair the affected system, provide replacement parts, or replace it with the same or a reasonably comparable product. Covered parts and labor will be provided at no charge.
For approved claims made within the first year after delivery, Canopy Climate Systems will cover standard shipping costs both ways within the 48 contiguous United States and Washington, D.C. After the first year, the original retail purchaser is responsible for securely shipping the product to Canopy Climate Systems. We will cover the approved repair or replacement and standard return shipping within the 48 contiguous United States and Washington, D.C.
For a system or component that cannot reasonably be shipped by standard carrier, contact Canopy Climate Systems before arranging transportation or service. We will provide an appropriate repair plan based on the system and covered defect. Unless required by law or approved by Canopy Climate Systems in writing, this warranty does not cover removal, reinstallation, on-site service, travel, expedited shipping, or special freight charges.
A repaired or replaced system or component remains covered for the remainder of the original warranty term, meaning for as long as the original retail purchaser continues to own the repaired or replacement system. Repair or replacement does not restart or transfer the warranty.
WARRANTY EXCLUSIONS
The Lifetime Limited Warranty does not cover:
• Normal wear, cosmetic aging, or minor appearance variations that do not affect operation.
• Routine cleaning, maintenance, or replacement of consumable items.
• Clogging, mineral buildup, corrosion, or water-related damage caused by unsuitable water, improper setup, inadequate cleaning, or leaks from external equipment.
• Fit or performance issues resulting from inaccurate or incomplete measurements, specifications, photographs, enclosure information, or project requirements provided by the customer, or from changes made to the enclosure after a custom design was approved.
• Damage caused by improper installation, misuse, neglect, accidents, drops, impact, pests, fire, flooding, power surges, incorrect voltage, or operation contrary to the provided instructions.
• Damage directly caused by modifications, third-party components, or repair work not supplied or performed by Canopy Climate Systems. The use of third-party parts or services does not automatically void the warranty; only resulting damage is excluded.
• Enclosures, reservoirs, animals, plants, external equipment, or other property that was not manufactured or sold by Canopy Climate Systems as an integrated part of the covered system.
• Products that have been lost or stolen.
Filters, tubing, and misting nozzles are covered against defects in materials and workmanship but are not covered for ordinary wear, clogging, mineral buildup, inadequate maintenance, or customer-caused damage.
Canopy Climate Systems will still help diagnose issues outside warranty coverage and, when practical, offer repair or replacement options at a reasonable cost.
HOW TO REQUEST WARRANTY SERVICE
To request warranty service, contact Canopy Climate Systems through our Contact page and include:
• Your name and order number or custom-project reference
• The product or system involved
• A description of the issue and when it began
• Photos or video showing the problem
• Any troubleshooting steps already attempted
We may first guide you through reasonable troubleshooting to determine whether the issue can be resolved without returning the system. Do not open sealed electrical components or perform repairs unless instructed by Canopy Climate Systems.
If the issue is covered by the Lifetime Limited Warranty, Canopy Climate Systems will provide the approved replacement parts, repair, or product replacement at no charge. Shipping and transportation responsibilities will be handled according to the terms described in the Lifetime Limited Warranty section above.
Replacement products or components may be new or functionally equivalent. Repaired and replacement systems and components remain covered for the remainder of the original warranty term.
RESPONSIBLE USE & LEGAL RIGHTS
Canopy systems are designed to assist with environmental management, but they do not replace regular observation, independent verification of enclosure conditions, or responsible animal and plant care. Customers are responsible for selecting appropriate settings and monitoring their enclosure, animals, plants, water supply, external equipment, and surrounding property.
To the extent permitted by law, the remedies provided under this warranty are limited to the repair, replacement parts, or product replacement described above. Canopy Climate Systems is not responsible for incidental or consequential damages, including loss or injury to animals or plants or damage to an enclosure, water reservoir, external equipment, or surrounding property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this policy limits any consumer rights that cannot legally be limited.
This warranty is provided by Skana Engineering LLC, which operates the Canopy Climate Systems brand in Bozeman, Montana. Warranty requests may be submitted through the Contact page at https://www.canopyclimatesystems.com/contact.
Mailing address for warranty correspondence:
Skana Engineering LLC
1501 Bohart Lane, TRLR 6
Bozeman, MT 59715
United States
Contact Canopy Climate Systems before returning any product. Do not send a system or component without receiving return instructions.